ShipThanks

ShipThanks Text Message Program

Effective date: 2026-07-01

This page describes the ShipThanks Seller Notifications text messaging program operated by ShipThanks LLC ("ShipThanks," "we," "us"). It is publicly available so anyone can review how the program works and how consent is collected, before opting in.

Who the messages are for

The program is for Sellers — the individual sales representatives a Company enrolls on ShipThanks. We send Sellers operational, account-related texts about their own activity. We do not text the general public, and consumers do not enroll here.

What messages you'll receive

  • Record prompts — when one of your customers places an order, a text with a link to record a quick thank-you.
  • Reply alerts — when a customer replies to a thank-you you sent, a text letting you know to respond from your dashboard.

Messages are sent under your own business name, not ours. For a seller at Acme Soap:

Example: "Acme Soap: Casey Customer just placed an order - tap to thank them: https://…/r/… Reply STOP to opt out."

How to opt in (consent)

Receiving these texts is optional and separate from creating your account. It is not a condition of signing up, using ShipThanks, or any purchase, and it is not bundled into our Terms of Service.

After you create your account, ShipThanks shows a one-time onboarding step with a single, pre-unchecked checkbox:

Text me shipment & account notifications. By checking this box, you agree to receive recurring automated text messages from ShipThanks at the mobile number provided. Consent is not a condition of creating an account or of any purchase. Msg frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help.

You receive texts only if you check that box. Leaving it unchecked lets you finish onboarding and use ShipThanks normally, with prompts and alerts waiting in your dashboard instead.

The opt-in as it appears during onboarding (pre-unchecked by default):

ShipThanks onboarding screen showing an optional, pre-unchecked SMS opt-in checkbox with the full consent disclosure and a Continue button

Message frequency, cost, and carriers

  • Frequency varies based on how many orders you receive and how often customers reply.
  • Message and data rates may apply. ShipThanks does not charge for the texts; your mobile carrier may.
  • Carriers are not liable for delayed or undelivered messages.

How to stop or get help

  • Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any message to opt out of these Seller notifications. Reply START (or UNSTOP) to opt back in.
  • Reply HELP for help, or contact us at support@shipthanks.com.

Privacy

We do not sell your phone number, and we do not share the mobile information or opt-in consent we collect for this text program with third parties or affiliates for their own marketing or promotional purposes. Phone numbers are shared only with the service providers that help us deliver the messages (e.g., our messaging provider). See our full Privacy Policy and the Seller Terms of Service.